How can I claim a refund from Lufthansa?

Lufthansa provides comfort and safety to passengers at worldwide destinations; it has more than 300 subsidiaries and affiliated companies. Passengers have reservations with Lufthansa or its subsidiary partner due to medical reasons or other plan changes, and You have to cancel the flight. How can I claim a refund from Lufthansa? There are several options available on the official website online and offline to cancel and appropriate for a refund. You can cancel your trip and claim a refund under “Flight details” in my bookings.

Several options to communicate with Lufthansa officials:


Here are significant points of the Lufthansa Cancellation Policy for those passengers who want amendments regarding their bookings. The Airline has some restrictions on cancellation of the booking and claiming for refund, explained below:


  • A complete refund is only possible if your flight was canceled without a replacement.

  • The scheduled flight is delayed by more than two hours, and a complete refund is possible.

  • If a passenger cancels the booking seven days after the scheduled flight, the Airline will give you a 100% refund of the ticket policy.

  •  It considers flights booked over the phone, online portal, and offline portal.

  • Refunds will be allowed only to the person who has made payment for the ticket or to the person named on the ticket.

  • If the validation of a ticket expires, in that the Airline can refuse a refund.

  • If a passenger fails to board the flight, the refund will be 100%.

  • Travelers who cancel flights for medical reasons will refund the ticket value 100%.

  • If you have booked via a travel agency, contact the agency rather than customer care directly.


Process of Cancellation Request


Airlines provides different ways of cancellation requests. You can cancel the flight tickets and claim the refund by calling customer care, using the Lufthansa claim form, or the ticket counter and Live chat. Customers can choose any medium according to their preferences.


Via Phone


Passengers can cancel the trip and claim the refund by calling customer care and checking whether their ticket is eligible for a refund.


  • Dial 1800-102-5838 to connect with the customer care representative.

  • Press 1 to select the preferred language.

  • Press 2 for reservation.

  • Press 3 for baggage inquiry.

  • Press 4 to cancel the reservation and claim a refund.

  • Press 5 to speak with a representative at customer support.


Via Claim Form


You can cancel the reservation and claim a refund via an online portal. It is the easiest and fastest as well as less time-consuming process. Need to follow few basic steps:


  • You must go to the official website of Lufthansa.

  • Go to the request for refunds.

  • You will manually see the request ticket refund and complete your details before submitting the form.

  • Complete information about the unused flight and offer it.

  • A refund will be made within 7-15 working days.


Via Offline Portal 


Customers can also apply for cancellation requests by visiting the ticket counter at the airport. Booking reference or PNR number and last name are needed to process it. They will check whether your ticket is eligible for a refund and proceed further. If you are eligible for a refund, then it will be transferred to your bank account within 7-15 working days.

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